Effective Date: July 22, 2026
Balapan Labs Ltd. Privacy Policy
Balapan Labs Ltd., doing business as The UGC Lab (“we,” “us,” or “our”), respects your privacy and is committed to protecting the personal information you provide through our website and services.
We may collect personal information that you voluntarily provide, including your first name, last name, email address, phone number, and any information you submit through the sign-up form on our website (https://ai.nickol.ai/sign-up) or when requesting our services. We may also automatically collect certain non-personal information such as browser type, device information, IP address, and website usage data.
We use the information we collect to: respond to inquiries and service requests, schedule appointments and provide services, communicate regarding service updates, send promotional messages where you have consented, improve our website and customer experience, and comply with legal obligations.
If you provide your mobile phone number through the sign-up form on our website and consent to receive text messages, Balapan Labs Ltd. may send SMS messages of two types: Customer service messages, such as responses to support requests, ticket updates, appointment coordination, appointment reminders, service updates, and follow-up communications related to an existing inquiry. Promotional messages, such as special offers, discounts, promotions, and service announcements.
SMS consent is collected through the sign-up form on our website (https://ai.nickol.ai/sign-up), where you voluntarily provide your phone number and check an unchecked consent box agreeing to receive text messages. Providing your phone number and SMS consent is optional and is not required to submit the form or to use our services.
Message frequency varies depending on your interactions with us and the services requested.
Message and data rates may apply. Please check with your wireless provider for details regarding your text messaging or data plan.
You may opt out of receiving SMS messages at any time by replying STOP to any message. After opting out, you will no longer receive SMS communications unless you opt in again.
For assistance, reply HELP to any message, email us at [email protected], or call (604) 802-7906.
SMS consent is not shared with third parties or affiliates for marketing purposes. Mobile opt-in data, consent records, and phone numbers collected for SMS communications will not be sold, rented, or shared with any third parties or affiliates for marketing or promotional purposes.
We do not sell, rent, or trade your personal information. We may share information with trusted service providers who assist us in operating our business and servicing customers. These providers are required to keep your information confidential and use it only for the services they provide on our behalf. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Our website may use cookies and similar technologies to improve user experience and analyze website traffic. You can control cookie settings through your browser preferences.
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
You may request to access your personal information, correct inaccurate information, or delete your personal information when legally permissible. To make a request, contact us at [email protected].
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.
If you have questions regarding this Privacy Policy, please contact:
Balapan Labs Ltd. (doing business as The UGC Lab)
2912 Broadway W, Unit 574, Vancouver, BC V6K 0E9
Email: [email protected]
Phone: (604) 802-7906
Website: https://ai.nickol.ai/